FAQs

 

+ What should I wear? Do I need special shoes?

We recommend wearing a tank top or t-shirt and comfortable leggings (non-flare or bell bottom) or shorts. All of our bikes only have pedals for SPD clip in shoes. If you do not have them, we do rent them out for $2 per pair. Once BoostCycle becomes an addiction to you, we recommend the purchase of indoor cycling shoes as it helps to make your ride as comfortable as possible.

+ What is your cancellation policy?

For any monthly package option, a cancellation not prior to class or a non-cancellation which results in "No Show" will be charged the full amount of one class: $22. If you cancel within the 6 hour window prior to your class time it will be a $10 "Late Cancel" fee. For any drop in purchased classes, 10/20 ride packages, or special ride packages, it will be the loss of one class from the package in all timing instances.

+ What happens if my package expires? Can I extend my package?

10 pack and 20 pack classes have a 90 day expiration from date of purchase. Our package extension policy allows for a 30-day extension for a $25 fee. If you need to extend your package due to a medical reason, we can happily accommodate you! Please note, for medical extensions, a doctor's note is required.

+ Does BoostCycle have showers and childcare?

Yes, we have showers stocked with towels and all hair and body care products! At this time, we do not offer childcare and do not permit minors to be left unaccompanied in the studio or lobby during class times.

+ What is the policy on inclement weather and snow days/delayed openings?

We will very rarely cancel classes or close the studio. But if we must, we will try and give you as much notice as possible! Starting the night before, please check the website or MINDBODY schedule, as well as Facebook and Instagram for studio closing updates.